Borja Physical Therapy must receive 24-hour advance notice for cancelled appointments. If you find out you must cancel over the weekend or after hours, please call as soon as possible and leave a message. We will call you back to let you know we received your message and to try and reschedule you.
Clients who do not provide 24-hour notice for their cancellation will be responsible for a $15.00 cancellation charge. Clients who do provide 24-hour notice for their cancellation will not be charged a cancellation fee. Clients who fail to cancel and fail to attend a scheduled appointment will be responsible for a $25.00 charge. These charges cannot be billed to insurance and must be paid on or before the next scheduled appointment.
After two cancellations, we reserve the right to require same day appointment reservations or discharge from therapy services altogether with non-compliance documentation.